Frequently asked questions

SocialPro Giveaways is a web platform operated by SocialPro where content creators represented by the agency publish free giveaways for their communities. Participants earn tickets at no cost and can accumulate internal points (⭐), redeemable for physical or digital items or gift cards in the rewards section. The platform does not accept or manage participants' real money.

Yes. Internal platform giveaways are always free: you only need to sign in with Steam and press each giveaway's entry button. We do not ask for a card, accept deposits or charge commissions. Some external partner giveaways (such as KeyDrop) require registration on their platform and are governed by their own terms, linked on each card.

Users aged 18 or older with an active Steam account. By signing in, you declare that you meet the minimum age requirement. Only one account per person is allowed; we reserve the right to suspend accounts that breach these terms. Residents of jurisdictions where free promotional giveaways are not permitted must not enter.

1. Go to /sorteos.
2. Press “Sign in with Steam” and confirm at steamcommunity.com.
3. Choose a creator from the selector at the top.
4. Press “Enter” on any active giveaway.

Steam is the platform's single source of identity. OpenID lets us identify each participant without requesting an email address, password or unnecessary personal data. We store only your Steam ID, public name and public avatar (the data already visible on your Steam profile).

Any entry into an internal SocialPro giveaway counts towards missions such as “Enter +5 giveaways”, “Support the 3 creators” and similar missions — whether the giveaway was free or awarded ⭐ points for entering. Giveaways on external platforms such as KeyDrop do not count: they belong to another system, have their own rules and do not report progress to SocialPro missions.

It is a daily ⭐ points reward you can claim once every 24 hours by signing in each day. If you miss a day, the streak resets to day 1. It is simply a loyalty bonus, not an obligation.

Points are an internal loyalty and rewards system within SocialPro Giveaways. They are not money or cryptocurrency, have no monetary value, are not transferable and cannot be exchanged for cash. They are earned by entering, completing missions or maintaining a daily streak, and spent by redeeming rewards.

At /en/sorteos#recompensas choose a reward whose cost is no greater than your balance. Pressing “Redeem” deducts the points, and the SocialPro team contacts you to coordinate shipping or digital delivery according to the item type. Once a redemption has been processed or delivered, cancellation may not be possible, without prejudice to your rights under consumer law and applicable exceptions, particularly for digital products, codes or items already delivered.

Only through redemption (voluntary spending) or if your account is suspended for breaching these terms (such as misuse or bots). We reserve the right to review potential breaches and apply measures to prevent abuse, always recording them in the transaction log. Balances do not currently expire automatically; if this changes, sufficient advance notice will be given.

Some creators have partnerships with external platforms, including KeyDrop. When a creator is linked to a partner, the platform reads live giveaways from the partner's public API and displays them as an informational section. Pressing the CTA opens the partner's website with the creator's promotional code applied. Entry, terms and prize delivery are the external partner's responsibility, not SocialPro's.

Creators maintain a direct affiliate agreement with the partner. SocialPro acts as the creator's management agency. We do not hide this relationship: pressing “View on KeyDrop” opens the creator's affiliate link.

Steam ID, public Steam name and avatar, giveaway entries, points history, completed missions and redemptions. Full details at /en/sorteos/privacidad.

Yes. At /sorteos/perfil you can enable the “Private profile” toggle. When enabled, your name is masked on the global leaderboard (for example, k*****).

You can sign out from the user menu in the top-right corner. To delete your account and associated data, write to info@socialpro.es from the email address associated with your Steam profile.