Platform terms of use

1. Purpose

These terms govern use of SocialPro Giveaways, available at /sorteos, operated by SocialPro. The platform lets users enter giveaways published by content creators represented by the agency free of charge, earn internal points with no monetary value (⭐) and redeem them for rewards from the internal catalogue.

2. Acceptance

By signing in with Steam and using the platform, you accept these terms, the privacy policy and the rules on responsible participation. If you do not agree, do not use the service.

3. Eligibility

• You must be 18 or older.
• You must be the legitimate owner of the Steam account you use.
• You must not reside in a jurisdiction where these free giveaways with digital or physical prizes are prohibited.
• Only one account per person is allowed.

4. Free participation

Entry into internal giveaways is free. The platform does not accept monetary deposits, charge commissions, or provide deposit verification or activation within it. Any financial interaction with external partners (such as KeyDrop) takes place outside our platform and is governed by the partner's terms.

5. SocialPro points (⭐)

• Points are an internal loyalty and rewards system within SocialPro Giveaways. They are not money or cryptocurrency, have no monetary value, are not transferable and cannot be exchanged for cash.
• They are earned by entering giveaways, completing missions or maintaining a daily streak. They cannot be purchased.
• They are spent by redeeming rewards from the internal catalogue.
• They cannot be transferred between accounts or users.
• SocialPro may review, temporarily suspend or correct balances where there are reasonable indications of a technical error, misuse or a breach of these terms. Where possible, the user will be informed and allowed to provide additional information before a final decision. Every correction is recorded in the transaction log.

6. Reward redemption

Redemption deducts points from the balance and creates a delivery request. SocialPro will coordinate delivery with you according to the item type (a CS2 skin via a trade offer, physical merchandise or a digital gift card).

All redemptions are subject to manual review by the SocialPro team before dispatch. We check identity, actual stock availability and the absence of indications of abuse or a breach of these terms. Review and delivery times may vary according to the item type and the team's workload.

Once a redemption has been processed or delivered, cancellation may not be possible. This applies without prejudice to the user's rights under consumer law and applicable exceptions, particularly for digital products, codes or items already delivered. Each item's availability depends on stock.

7. External partners

Some creators have partnerships with external platforms. When a giveaway CTA opens a partner URL (for example, kd.link):

• You are leaving SocialPro Giveaways.
• Entry, requirements, prize delivery and data protection are then governed by the partner's terms.
• The link may include the creator's promotional code associated with an affiliate programme.
• SocialPro is not responsible for the external partner's operation, availability or decisions.

8. Prohibited conduct

• Creating multiple accounts for the same participant.
• Using bots or automation to accumulate points or entries.
• Impersonating another person or creator.
• Attempting to compromise the security of the platform, its providers or partners.
• Publishing or transmitting unlawful or defamatory content, or content that infringes third-party rights, through usernames, messages or any channel.

Breaches may result in account suspension, cancellation of pending redemptions and balance adjustments, without prejudice to other legal action.

9. Changes and availability

We may update these terms, the points mechanics, the rewards catalogue or the list of participating creators at any time. Material changes will be announced on the platform with reasonable advance notice. We do not guarantee continuous availability; we may temporarily suspend the service for maintenance or incidents.

10. Limitation of liability

To the extent permitted by applicable law, SocialPro is not liable for indirect losses, loss of profit or incidents arising from external partners, the Steam network or your internet service provider. CS2 skin prizes depend on Steam permitting trades at the time of redemption; trade blocks or restrictions imposed by Steam are outside our control.

11. Governing law and jurisdiction

This section is awaiting definition by legal advisers. The validated version will specify the applicable law and competent courts. Until then, this document cannot be interpreted as submission to any particular jurisdiction.

12. Contact

For questions about these terms: info@socialpro.es.